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The W. Edwards Deming Outstanding Training Award

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2020 Deming Awards

In lieu of nominations, this year, Graduate School USA will host a retrospective of Deming winners from the past five years, 2015 to 2019. These virtual events will take place on October 29 and November 5, 10 and 19. Additional information will be provided in the coming weeks.

Embracing Quality

Graduate School USA presents the W. Edwards Deming Outstanding Training Award to a federal, state or local government organization that exemplifies excellence with an initiative or project that focuses on enhancing quality processes within that organization. Recipients of the Award have demonstrated innovative training through a workforce initiative that has measurably benefited their organization. Deming Award winners are unique because they recognize that in order to succeed, an organization must embrace a sincere desire to achieve through a commitment to high-quality in all that they do. They also understand the importance of teamwork and the success that comes with empowering all parts of the organization.

Graduate School USA uses the bald eagle as the symbol for our Award to illustrate the strength and power that can be associated with adhering to high quality standards. The eagle is also known for its sharp eyesight, a characteristic that is emblematic of having the foresight to embark upon initiatives that have the potential to transform an organization for the better. The Award is named after a man considered by many to be the master of continual quality improvement — W. Edwards Deming.

W. Edwards Deming: His Legacy and How His Teachings Can Lead to Mission Success for Your Organization

W. Edwards Deming, Ph.D. was a renowned scholar and teacher in American academia for more than 50 years. He published hundreds of papers and books covering topics from statistical variance, to systems thinking, to human psychology.

Dr. Deming, who believed that organizational “sharing” should be the theme, promoted the concept of a “we” organization rather than a “me” organization. He taught that transformation “is everyone’s job,” and that businesses seeking change must make a long-term commitment to new learning and new philosophy. He leaves a body of work that has been described as “the third stage of the Industrial Revolution.” His teachings engaged all levels of employees in regulating quality control.

Unheard of at the time he promoted them, Deming’s theories on quality control sparked the renewal of Japan's economy following World War II and launched the total quality management movement. Dr. Deming trained thousands of people worldwide in his theory and in the technologies of total quality management and statistical process control.

The Deming System of Profound Knowledge® (SoPK) is the culmination of Dr. W. Edwards Deming’s lifelong work. It is an effective theory of management that provides a framework of thought and action for any leader wishing to transform and create a thriving organization, with the aim for everybody to win. By management appropriately applying the principles and practices of SoPK, a business can simultaneously reduce costs through reducing waste, rework, staff attrition and litigation, while increasing quality, customer loyalty, worker satisfaction and, ultimately, profitability.

SoPK ties together Dr. Deming’s seminal theories and teachings on quality, management and leadership into four interrelated areas: appreciation for a system, knowledge of variation, theory of knowledge and psychology.

Successful training is training that reaches all parts of an organization, addressing its specific needs and enabling teams to reach unprecedented levels of success. Dr. Deming’s theories and teachings can have a tremendous impact, encouraging the kind of continuous professional development that allows individuals within federal agencies to work together to achieve their organization’s mission objectives.

The Graduate School USA Connection

Dr. Deming was a statistics and mathematics instructor at Graduate School USA from 1932 to 1939. During that time, he edited a series of lectures delivered by Walter A. Shewhart, Statistical Method from the Viewpoint of Quality Control, into a book published in 1939.

While working with Shewhart, Dr. Deming found great inspiration, and began to move toward the application of using statistical methods to industrial production and management. These ideas influenced Deming in crafting curriculum for the Graduate School and influenced his ideas on Total Quality Management, which he used in later years.

2019 Deming Award Winners

Graduate School USA shares Dr. Deming’s ideas about quality and the importance of cooperation and support among teams. Deming Award recipients represent a range of priorities and missions. The winning programs have involved classroom courses; cloud-based training; outside-the-classroom experiences; virtual classes for individuals at multiple locations; and various combinations of delivery modes. Below is the list of 2019 winners:

• U.S. Department of Veterans Affairs, Acquisition Academy Supply Chain Management School
• U.S. Department of State, Bureau of Administration, Office of Operations
• U.S. Small Business Administration, Office of Inspector General
• U.S Court of Appeals for the Federal Circuit, Clerk’s Office

The 2019 W. Edwards Deming Award Recipients Discuss Their Agencies’ Winning Training Initiatives: